Updated June 4th 2023
How long is processing time?
Order processing time has updated to 7-14 *business days.* The day an order is placed is not included. Allow for this time period before inquiring about the status of your order. -- Please note: This is subject to change with increased order quantities.
How long does shipping take?
When fulfilling in Toronto-
With Canada Post:
Domestic (Toronto, ON) standard shipping is received in 1-2 *business days*
Regional (Canada) standard shippings is 2-3 *business days*
With USPS:
From Toronto to the US, standard shipping takes 3-5 *business days*
Expedited shipping takes 2-3 *business days*
International standard shipping takes 8-10 *business days*
When fulfilling in Bermuda (currently due to Covid 19)-
With DHL:
Domestic shipping in Bermuda takes 1-2 business days
International orders can take between 3-8 business days
Is tracking information provided?
Yes, a second email is sent with tracking information. This email will follow the first order confirmation email, which will state your order has been fulfilled and isits way to you.
When will I get my pre-sale order?
Estimated pre-sale shipping timeframes are always given at the time of purchase. This is a shipping "from" timeline as unforeseen production and shipping delays can occur.
Additional non-pre-sale items placed in an order that contains pre-sale items will ship with the pre-sale items, not before. If you'd like those items prior to the shipping date of the pre-sale item, please place a separate order.
What is a factory error?
Factory errors happen in the production of brand new items. This can be the result of machinery faults or human error during production. All items sold with factory error will be labelled as such with a small discount applied. All items are brand new with all regular packing included, unless stated otherwise.